Customer's / User's Information

We will request your contact information when you sign up for our services. It is requested for accessibility and legal purposes. We request information such as name, contact details (phone, email, home address), and payment details. The information is used to provide you with support. We use Google Analytics to record your certain data on our website. We collect your location, IP address, browser version, operating system, flash support, and screen resolution. This allows us to provide a useful website for our users. When you visit our store, we receive your IP address automatically. This information enables us to understand your operating system and browser. We may email you information about our store, products, and promotion with your permission.

How Your Information Is Used

We will use your personal identifiable information in the following ways.

• Our teams will use your personally identifiable data for payment reasons. We will use it to provide personalized support. Additionally, we use your information to contact you about special offers and announcements. You can unsubscribe from notification at any time. Furthermore, we use your information to improve our service and marketing plans. Also, we may use your demographic location to improve website targeting and customize your visit.

Our company will never, under any circumstances, provide your personal information to any party with two exceptions. We may provide your data to law enforcement or regulatory agency at their request. Alternatively, we may provide your data to third parties providing services on our behalf. For example, we may provide your data to our payment processing partners. We will take assurance that the information will not be misused. Our company safely stores your personal information encrypted using SSL.

Our service is available for people over 12 years of age. Hence, we will never intentionally record information about anyone under 12yrs.

Cookies

A cookie is a small text file. Cookies are stored on the user’s computer with permission for record-keeping uses. On our site, we use cookies to retain our users’ sessions. We do not link the data stored on cookies to your personally identifiable information on our site. Additionally, we use ID cookies and persistent cookies. On one hand, we use session cookies to simplify our users’ site navigation experience. When you shut down your browser, the session ID cookie expires. On the other hand, a persistent cookie is stored on your hard drive for a longer period. You can remove it in the direction provided in the help section of your internet browser.

Log Files

We collect and store data automatically in log files. Data include browser type, IP addresses, internet service provider, operating system, clickstream data, and date/time stamp. We use this information to access trends and manage the site. Furthermore, we use it to monitor users' movements and collect demographic data. We do not use the data to identify individual users. Likewise, we do not link it to your personally identifiable information. However, we do link IP addresses to personally identifiable data to block abusers from using our services.
We utilize a third-party tracking service. They use log files and cookies to monitor users’ non-personally identifiable information. We use the information to examine users' navigation experience. Furthermore, we also determine the users count who use our service demographically. Also, we use your information to carry out only the intended action. You can opt out of receiving notifications from the member profile page. We do not distribute your data to external parties.

cPanel / Control Panel Access

Our support team may access your control panel and website files regularly. We use the data to offer support. Furthermore, we use it to maintain server security. We access user files to determine suspicious links or files. We may also access this information to provide support over tickets, call and chats.

Domain Registration

Registering domain names requires you to provide your personal information to the registrar, including your phone number, email address, and other information. As part of the domain name registrar's rules, which are set by the Internet Corporation for Assigned Names and Numbers (ICANN) or the relevant domain name registry, this is permitted. It is important to keep in mind that the information you provide while you purchase is put into a searchable database (WHOIS). Domain Privacy services help you reduce exposure to WHOIS information, some domains cannot be protected in this manner.

Newsletter (E-MAIL / Promotional SMS)

We offer you the chance to opt-out and opt-in to our newsletter. You can do that at any time. We send our newsletter once a month. We provide a lot of useful information and offers. You can choose to stop receiving our newsletter at any time. For Promotional "SMS Text" user can opt out by creating an support ticket.

Information Sharing and Disclosure

We gather data from our website users using Google Analytics. Our team uses this information to improve our services and website. Furthermore, we do not share the data with any third party. We also do not link user information to personally identifiable information. Our company does not trade, sell, rent, or share information with any third party. We do not share or use the information in ways other than those provided in our privacy policy.

Accessing or Modifying Your Information

You can log into your account (Client Area) to access your personal data. Your account is password protected. We use this option to protect your data. You can modify your information by selecting ‘My Details’. In addition, you can modify incorrect personal information by sending us a request. We will confirm your identity for your protection and privacy.

How We Protect Your Information (Security)

We protect your personal information collected through the website through firewalls and session safeguards. These safeguards help prevent unauthorized access, use, modification, and disclosure. Moreover, we use SSL encryption whenever possible and provide our customers with free SSL certificates from Let's Encrypt. As a trusted provider, we place great emphasis on protecting our clients' privacy. When you provide us with your personal information, we pay the utmost attention to protecting it during transmission and once we receive it. Our company makes every attempt to keep your information secure, however, there is no 100% guarantee that your information is secure during transfers, despite our best efforts. Our company makes every effort to keep your information safe, however, there is no 100% guarantee that your information is secure during transfers.

How Long We keep your information

When you subscribe to Onohosting, your website data will be stored for the duration of that subscription. Onohosting will store the data of your account for an additional 15 - 30 days after you cancel or expire your subscription. Nevertheless, certain personal information may need to be retained for auditing purposes and financial and tax records for up to 5-7 years.

Third Party Services

It is our general practice to ensure that the third-party providers we use do not collect, use or disclose your information except to the extent necessary to provide the services we have requested. The information we are required to provide to third-parties for your purchase-related transactions may also be governed by their privacy policies. Payment gateways and other payment transaction processors are examples of third-party service providers. In order to better understand how these vendors handle your personal information, we recommend that you read their privacy policies. It is important to remember that certain providers will be located in a different jurisdiction than both you and us, so if you proceed with a transaction involving another provider, your information will be transferred to that jurisdiction. This Privacy Policy and our website's Terms of Service cease to apply when you leave our store's website or are redirected to a third-party website.

Payment Gateway

To process payments, we use Razorpay, PayUmoney, Paytm and Paypal. User card information is never stored on our servers. Payment card data is encrypted for security with the Payment Card Industry Data Security Standard (PCI-DSS). The data regarding your purchase transaction is only used for the purposes of completing the transaction. After this is complete, the data about your purchase transaction is not stored. If you are interested in more information, you may also be interested in reading the terms and conditions of Razorpay / PayUmoney / Paytm / Paypal on https://razorpay.com or https://payu.in or https://business.paytm.com or https://www.paypal.com

Links To Other Sites

It is important to note that Onohosting may contain links to third party websites not under Onohosting control. We are not liable for any information collected by those sites. This privacy statement only applies to information collected by this website. We encourage you to be aware when you leave our website and read the privacy statements of every web site that collects personal information.

Changes To This Privacy Statement

We retain the right to modify the privacy statement at any time. Hence, if we update our privacy policy, we will communicate the changes. We will post them on our home page and other relevant places. We recommend you review the privacy statement frequently. You will be notified of any policy content changes on this page. Moreover, we will email you and post it on our home page. For any further details, please do not hesitate to contact us through our contact form.

Legal Disclaimer

We retain the right to release your personally identifiable information as required by law. In addition, we may disclose your information when deemed necessary by us. This may include protecting our rights and submitting to judicial proceedings, legal processes, or court orders served on our website.